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INFO INFO

We're Here To Help

Our friendly customer service team is available Monday - Saturday NZST.

Monday - Friday
Saturday
Public Holidays

10:00am - 7:00pm
11:00am - 5:00pm
Closed

Monday - Friday
Saturday

10:00am - 7:00pm
11:00am - 5:00pm

Live Chat
09 884 6582 - New Zealand

Visit Us In Store

If you happen to be travelling to Brisbane, drop by our Eagle Farm boutique

Monday - Friday
Saturday
Sunday

9:00am - 5:00pm AEST
9:00am - 4:00pm AEST
Closed

Monday - Friday
Saturday
Suinday

9am - 5pm AEST
9am - 4pm AEST
Closed

Public Holidays

Closed

Frequently Asked Questions

Shipping

FREE Standard Delivery on orders over $200* 

      • FREE Standard delivery for all orders over $200. Please allow 4 - 9 business days to receive your delivery. 7 business days is the current average.

        $9.95 Standard Delivery for orders under $200.
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      • Order before 5pm NZST Tuesday – Friday and your order will be sent same day.
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      • All online orders from our NZ website are dispatched from our Australian Warehouse. We hope to have a NZ based warehouse in the future!
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      • Orders placed on weekends or Australian public holidays will be dispatched next business day. All orders placed on NZ-only public holidays will be packed and sent same day.
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      • Once your parcel has been scanned and collected by DHL, you will receive an email with a tracking number. Please allow up to a day for the first scan to appear in the tracking link.
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      • All parcels must be signed for upon delivery. DHL will not send to PO Boxes or Locked Parcels.
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      • Once a parcel leaves our warehouse, we are no longer liable for that parcel being lost or damaged in transit.
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    • Suggested shipping times act only as a guide and can vary depending on locations and circumstances.
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FREE Express Delivery on orders over $400*

    • Spend over $300 to qualify for FREE EXPRESS delivery.
      $19.95 Express Delivery for orders under $400.
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    • Auckland and some major cities sometime receive their order the day after it leaves our warehouse. Allow 1 - 3 business days for the rest of the country.
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    • Orders placed before 5pm NZST Tuesday - Friday will leave our warehouse on the same day.
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    • All parcels must be signed for upon delivery. DHL cannot send to PO Boxes or Locked Parcels.

Delivery outside of New Zealand

  • New Zealand is the only country that we ship to via the New Zealand website. If you are located anywhere else in the world, you can purchase via www.bluebungalow.com.au

How long will it take to get my order?

    Order before 5pm NZST Tuesday – Friday and your order will be sent same day.
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  • If you are in a hurry, we suggest you choose our EXPRESS shipping method. The delivery timeframe for express is 1 - 3 business days, and is FREE for all orders over $300.
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  • If you choose Standard Delivery, you'll receive your order anywhere from 4-9 business days, depending on your exact location. This shipping method is free for all orders over $200.

Returns

Returns policy

  • You may make a return for any reason within 30 days of purchase.
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  • Returned items must be in their original condition/packaging, unworn and unwashed with tags intact
  • We DO NOT accept returns on permanently marked down SALE items, earrings, swimwear missing its hygiene sticker, cosmetics, underwear and shapewear, unless faulty.
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  • Returned items that meet the return conditions will be eligible for either an ONLINE CREDIT or a REFUND to your original method of payment.

  • Any discount issued at the time of purchase will be reflected in the refund. Original shipping costs are not refunded.

    We make shipping your return back to us easy, you can print a return label through our Online Returns Portal.

  • $4.95 return label for online store credits - this will be deducted from your credit total
    $9.95 return label for refunds - this will be deducted from your refund total

    All you then need to do is to stick that returns label on your returns satchel (you can re-use the satchel that your original order came in) and pop it in your closest NZ Post box or drop it off at the post office!

    Your refund or store credit will be issued as soon as your items are scanned as "in transit" by NZ Post.
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  • We do cover the cost of return postage if a faulty or incorrect item has been sent to you. To arrange a pre paid return label, contact our customer care team via email with a photo of the faulty or incorrect item - help@bluebungalow.co.nz

How to make a return from New Zealand

  • All returns for products purchased on our NZ website can be returned to our local returns address in New Zealand.
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  • The first step to process a return, is to search RETURNS on the website, then click the PINK button to start your return.
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  • You can now generate and print your return shipping label through our returns portal from the comfort of your own home. All you then need to do is to stick that returns label on your returns satchel (you can re-use the satchel that your original order came in) and pop it in your closest NZ Post box or drop it off at the post office!
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  • $4.95 return label for store credits - this will be deducted from your credit total.
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  • $9.95 return label for refunds - this will be deducted from your refund total.
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  • You'll receive your refund or credit as soon as your items are scanned as "in transit" by NZ Post.

Exchanges

  • Exchanges are no longer available as a return option.
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  • We experienced too many instances of our customers missing out on the styles they wanted to purchase through an exchange, while their return parcel made its way through the post to us.
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  • If you need to return something to us for a different size or style, process your return via our Online Returns Portal (search RETURNS) and select either an online credit or refund - your online credit or refund will be issued as soon as your return parcel is scanned as "in transit" by NZ Post. Immediately place a new order with the new size or style that you want to make sure you don't miss out!

My order has arrived, but it doesn't fit. How do I return them? Can I get a refund?

        We understand that some items are just not quite right. Our returns process is very quick and easy. Simply search RETURNS in our search bar above, to see all the details for submitting your return - you will be able to generate a returns shipping label to send back your items.

You will receive your refund or online credit as soon as your items are scanned as "in transit" by NZ Post.

I have sent a return back, have you received it?

    Your refund or online credit will be issued as soon as your items are scanned as "in transit" back to us - so no need to worry. But this is why it's important to use the return shipping label that we provide! By doing so, you will be able to see exactly where your return is.

Can I return an item bought using AfterPay?

    Yes. The same returns policy applies for all orders regardless of their payment method. For more information, see returns.

I received a faulty/incorrect item, what do I do?

    Firstly, we apologise! Our warehouse is run by people who are picking and packing hundreds of orders a day. From time to time, mistakes happen. Please contact our Customer Care team as soon as you receive your order via help@bluebungalow.co.nz or 09 884 6582. They will help you resolve the error quickly.

Sizing

Sizing accuracy

  • Finding the right size when online shopping is tricky at the best of times, let alone when shopping on a site that stocks many different brands, all with different sizing standards (yep! that's us - but stick with us, we've done something about it).
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  • Size guides you're used to seeing are generic, or where they are specific, only the sample size has actually been measured. If you ask us, that's just not good enough.
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  • For every style you find on our website, our team has laid each size our on our measuring table, whipped out the measuring tape, and jotted down the exact measurements of the garment at the bust, hip, waist, length, etc.
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  • It takes a little longer to do it this way, but saves you time returning something that was never going to fit in the first place.

    Next time you're browsing the site, look out for the Size Guide icon next to the size selector to find the exact garment measurements. Compare them against your own body measurements to know which size will fit you best. You might be a size 16 in one style, and a S/M in another.

    And look out for the "Best Fits" column in the Size Guide - we'll indicate if you should size up, down or go with your regular size based on our measurements and the fit testing that is done everyday here at Blue Bungalow HQ.

  • Get out of the habit of buying a size up online when you shop at Blue Bungalow. We've done the hard work for you, all you need to do is trust the measurements!
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How do I know if an item will fit me or not?

Every garment on the Blue Bungalow website has been measured by our team to ensure you purchase the right size every time. When you're on a product page, simply click on the "Size Guide" icon to see our size recommendations and garment measurements.

Placing an Order

Do I need to have an account to purchase an order online?

  • No, you can process your order as a guest. When you arrive at the checkout page, simply check out as a guest and enter all your details manually before placing your order.

I put in the wrong information at checkout, what do I do?

  • Quick, give our Customer Care team a call on 09 884 6582 between 11am and 7pm and we can try and change your details before it is dispatched.

  • If your order has already left our warehouse, and you have supplied the wrong address, we will need to wait for the parcel to be returned to us before we can re-ship it to the correct address.

I have a gift voucher/online credit code/subscriber discount code, how do I use it?

  • At the checkout stage of your online order, enter the full code that you have received on the right-hand side of the page in the "Discount code or gift card" box:
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  • Click the apply button and you will see the discount applied to your order total.

FAQ

NZ GST Information

  • As of 1 December 2019, Blue Bungalow is required to charge GST on all orders being sent to NZ postal addresses.
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  • GST of 15% will now be applied to all online orders, the prices you see on product pages are now GST inclusive, prior to 1 December 2019, prices where charged exclusive of GST. This legislation change enforced on all online businesses shipping to New Zealand means we are operating on a level playing field with local online businesses

STILL NEED HELP?

Contact our friendly Customer Service team who can assist with any of your queries.
 

09 884 6582 (New Zealand)

help@bluebungalowo.nz

Or hit the LIVE CHAT button on the bottom left of the screen.

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