Support & FAQ's

Shopping online should be as trouble free as shopping in store. For that reason we keep things super simple:

Returns Period

You have 30 days from when you receive your order to lodge your return. Exceptions are made in cases were the item is deemed faulty.

Items Ineligible for Returns

1. FINAL SALE styles. These will have a final sale message on collection pages, product pages, checkout, and on your order confirmation email.
2. Earrings
3. Swimwear missing its hygiene sticker
4. Beauty, tanning, and cosmetic products
5. Underwear
6. Free gifts with purchase

Return Item Condition Guidelines

Items must be returned in their original condition. This means items must be unworn and unwashed with tags intact. We reserve the right to refuse your return if it arrives in a condition that does not meet our returns policy.

Faulty Products

If you think your product may be faulty, please contact us directly. We will assess the issue and, where a fault is identified, provide a prepaid return label.

Incorrect Products

In rare circumstances, you may receive an incorrect product. If this occurs, please contact us directly. We will investigate and provide a prepaid returns label.

Standard Refunds

Standard refunds will be returned to the original payment method. If an order is paid using store credit, refunds are returned to the store credit first, with any remaining balance refunded to the secondary payment method.

Store Credits

Store credits cannot be cancelled or refunded once issued. Store credits cannot be applied after the order has been placed. If an order is paid using store credit, refunds are returned to the store credit first, with any remaining balance refunded to the secondary payment method.

Exchanges

Exchanges are no longer available as a return option. If you would like to exchange for another colour, size or a different style, please opt for a store credit and make a new order using the credit.

Seven Day Lodgement Period

To keep your return active, please lodge it at the post office within seven days of starting the return in the portal. Returns not lodged within this timeframe will be cancelled.

Return Shipping Costs

If you choose a refund, we will deduct $15.95 from the refund amount to cover the label. If you choose a store credit, we will deduct $9.95 from the refund amount to cover the label.

Original Shipping Costs

Original shipping fees are not refundable unless the entire order is deemed faulty or incorrect. If you believe your shipping costs should be refunded, please contact our team directly so we can review your order.

Sale & Promotional Conditions

1. Items from our 40% off last sizes collections are eligible for returns.
2. Items from our FINAL SALE collection are not eligible for returns. These items are clearly marked on product pages, collection pages, at checkout, and on your order confirmation email.
3. Other promotions will clearly mark if the items are eligible for returns

Accidental Returns

We are not responsible for any items returned to us by mistake. If a non–Blue Bungalow item is found in your return parcel, we will contact you and can arrange to send it back, with the return shipping cost covered by you.

Fair Use

We understand that not every item will work out, and we’re always happy to help with genuine returns. However, if we identify unusual, excessive, or potentially fraudulent returns activity, we reserve the right to refuse a refund and suspend or close your account. This may include repeated claims for missing items, returning items that appear worn or used, or return behaviour that falls outside normal personal use.

Damaged or Worn Returns

If an item is returned in a condition that is not considered resellable, and the issue is not due to a fault that was present when you received it, we reserve the right to decline a refund, exchange, or store credit.