Information

FREE STANDARD DELIVERY orders over $100

Due to delays with standard post as a result of Covid-19, we are currently offering Free Express Delivery for all orders over $100NZD. We partner with DHL Express who are currently experiencing no delivery delays unless you live in a rural location
$14.95 EXPRESS Delivery for all orders under $100.
Auckland and some major cities will receive their Express parcel the day after dispatch, 2 days to the rest of the country
Order before 6pm NZST Monday – Friday and your order will be sent same day - you won't find a better same day dispatch cut off in all of NZ, we promise
All online orders from our NZ website are dispatched from our Australian Warehouse. We hope to have a local warehouse soon!
Orders placed on weekends or Australian public holidays will be dispatched next business day. All orders placed on NZ only public holidays won't incur any delivery delays
Once your parcel has been scanned and collected by DHL, you will receive an email with a tracking number. Please allow up to a day for the first scan to appear in the tracking link
All parcels must be signed for upon delivery. DHL will not send to PO Boxes or Locked Parcels
Once a parcel leaves our warehouse, we are no longer liable for that parcel being lost or damaged in transit
Suggested shipping times act only as a guide and can vary depending on locations and circumstances

DELIVERY OUTSIDE NEW ZEALAND

Return Policy

How To Make A Return to the Australian Warehouse

Exchanges

Download Return Form

Sizing Accuracy

Finding the right size when online shopping is tricky at the best of times, let alone when shopping on a site that stocks many different labels, all with different sizing standards (yep! that's us - but stick with us, we've done something about it)
Size guides you're used to seeing are generic, or where they are specific, only the sample size has actually been measured. If you ask us, that's just not good enough
For every style you find on our website, our team has laid each size our on our measuring table, whipped out the measuring tape, and jotted down the exact measurements of the bust, hip, waist, length et etc
It takes a little longer to do it this way, but saves your time returning something that was never going to fit them in the first place
Next time you're browsing the site, look out for the Fit table below the image to find the exact measurements. Compare them against your own measurements to know which size will fit you best. You might be a size 16 in one style, and a S/M in another
Get out of the habit of buying a size up online when you shop at Blue Bungalow. We've done the hard work for you, all you need to do is trust the measurements!

I put the wrong information at checkout, what do I do?

How do I know if an item will fit me or not?

I have a gift voucher/online credit code/subscriber discount code, how do I use it?

Where is my order?

How long will it take to get my order?

My order has arrived, but it doesn't fit. How do I return them? Can I get a refund?

I have sent a return back, have you received it?

Can I return an item bought using AfterPay?

I received a faulty/incorrect item, what do I do?

How do pre orders work?

Do I need to have an account to purchase an order online

NZ GST Information

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