1. Home Information

Information

  • Shipping
  • Returns & refunds
  • SIZING ACCURACY GUARANTEE
  • FAQ
FREE STANDARD DELIVERY orders over $100
  • Free Standard Delivery for all orders over $100 - sent via DHL International (AU to NZ), then handed over to NZ Post, fully tracked. $9.95 flat rate for all orders under $100
  • Auckland and some major cities will receive their parcel within 3 business days 5-6 days to the rest of the country. NZ Post can experience delays from November - January. 
  • $14.95 EXPRESS Courier for all orders under $250 - Free Express for orders over $250
  • Auckland and some major cities will receive their Express parcel the day after dispatch, 2 days to the rest of the country
  • Order before 7pm NZST Monday – Friday and your order will be sent same day - you won't find a better same day dispatch cut off in all of NZ, we promise
  • All online orders from our NZ website are dispatched from our Australian Warehouse. We hope to have a local warehouse soon! We make up for it by packing your order almost instantly after it's placed, and sending it on the FASTEST planes
  • If your order exceeds $225, you may incur taxes & duties by NZ Customs. These changes are payable by the recipient directly to NZ Customs. Aim to keep your orders below $225 in order to bypass customs charges and delays
  • Orders placed on weekends or Australian public holidays will be dispatched next business day. All orders placed on NZ only public holidays won't incur any delivery delays
  • Once your parcel has been scanned and collected by DHL, you will receive an email with a tracking number
  • All parcels must be signed for upon delivery. DHL will not send to PO Boxes or Locked Parcels
  • Once a parcel leaves our warehouse, we are no longer liable for that parcel being lost or damaged in transit
  • Suggested shipping times act only as a guide and can vary depending on locations and circumstances
DELIVERY OUTSIDE NEW ZEALAND
Return Policy
How To Make A Return to the Australian Warehouse
Exchanges
Download Return Form
Sizing Accuracy
  • Finding the right size when online shopping is tricky at the best of times, let alone when shopping on a site that stocks many different labels, all with different sizing standards (yep! that's us - but stick with us, we've done something about it)
  • Size guides you're used to seeing are generic, or where they are specific, only the sample size has actually been measured. If you ask us, that's just not good enough
  • For every style you find on our website, our team has laid each size our on our measuring table, whipped out the measuring tape, and jotted down the exact measurements of the bust, hip, waist, length et etc
  • It takes a little longer to do it this way, but saves your time returning something that was never going to fit them in the first place
  • Next time you're browsing the site, look out for the Fit table below the image to find the exact measurements. Compare them against your own measurements to know which size will fit you best. You might be a size 16 in one style, and a S/M in another
  • Get out of the habit of buying a size up online when you shop at Blue Bungalow. We've done the hard work for you, all you need to do is trust the measurements!
I put the wrong information at checkout, what do I do?
How do I know if an item will fit me or not?
I have a gift voucher/online credit code/subscriber discount code, how do I use it?
Where is my order?
How long will it take to get my order?
My order has arrived, but it doesn't fit. How do I return them? Can I get a refund?
I have sent a return back, have you received it?
Can I return an item bought using AfterPay?
I received a faulty/incorrect item, what do I do?
How do pre orders work?
Do I need to have an account to purchase an order online