Your Guide To Returns
- You have 30 days from when you receive your order to lodge a return
- If you opt for a store credit, a flat rate of $6.95 will be deducted from your credit total to cover the return shipping
- If you opt for a refund, a flat rate of $12.95 will be deducted from your refunded amount to cover the return shipping
- Your store credit or refund will be processed as soon as your return parcel is scanned as "in transit" by New Zealand Post
Start your return
Enter your order details and we’ll guide you through the next steps.
Your Returns Options
Store Credit
- Issued once the parcel is scanned as in transit
- Valid for three years
- $6.95 returns label deducted from credit total
Standard Refund
- Issued once the parcel is scanned as in transit
- Refunds go back to your original method of payment.
- $12.95 return label is deducted from the refund amount
Returns FAQ's
Shopping online should be as trouble free as shopping in store. For that reason we keep things super simple:
Returns Period
You have 30 days from when you receive your order to lodge your return. Exceptions are made in cases were the item is deemed faulty.
Items Ineligible for Returns
- FINAL SALE styles. These will have a final sale message on collection pages, product pages, checkout, and on your order confirmation email.
- Earrings
- Swimwear missing its hygiene sticker
- Beauty, tanning, and cosmetic products
- Underwear
- Free gifts with purchase
Return Item Condition Guidelines
Items must be returned in their original condition. This means items must be unworn and unwashed with tags intact. We reserve the right to refuse your return if it arrives in a condition that does not meet our returns policy.
Faulty Products
If you think your product may be faulty, please contact us directly. We will assess the issue and, where a fault is identified, provide a prepaid return label.
Incorrect Products
In rare circumstances, you may receive an incorrect product. If this occurs, please contact us directly. We will investigate and provide a prepaid returns label.
Standard Refunds
Standard refunds will be returned to the original payment method. If an order is paid using store credit, refunds are returned to the store credit first, with any remaining balance refunded to the secondary payment method.
Store Credits
Store credits cannot be cancelled or refunded once issued. Store credits cannot be applied after the order has been placed. If an order is paid using store credit, refunds are returned to the store credit first, with any remaining balance refunded to the secondary payment method.
Exchanges
Exchanges are no longer available as a return option. If you would like to exchange for another colour, size or a different style, please opt for a store credit and make a new order using the credit.
Seven Day Lodgement Period
To keep your return active, please lodge it at the post office within seven days of starting the return in the portal. Returns not lodged within this timeframe will be cancelled.
Return Shipping Costs
If you choose a refund, we will deduct $12.95 from the refund amount to cover the label. If you choose a store credit, we will deduct $6.95 from the credit total to cover the label.
Original Shipping Costs
Original shipping fees are not refundable unless the entire order is deemed faulty or incorrect. If you believe your shipping costs should be refunded, please contact our team directly so we can review your order.
Sale & Promotional Conditions
- Items from our 40% off last sizes collections are eligible for returns.
- Items from our FINAL SALE collection are not eligible for returns. These items are clearly marked on product pages, collection pages, at checkout, and on your order confirmation email.
- Other promotions will clearly mark if the items are eligible for returns
Accidental Returns
We are not responsible for any items returned to us by mistake. If a non–Blue Bungalow item is found in your return parcel, we will contact you and can arrange to send it back, with the return shipping cost covered by you.
Fair Use
We understand that not every item will work out, and we’re always happy to help with genuine returns. However, if we identify unusual, excessive, or potentially fraudulent returns activity, we reserve the right to refuse a refund and suspend or close your account. This may include repeated claims for missing items, returning items that appear worn or used, or return behaviour that falls outside normal personal use.
Damaged or Worn Returns
If an item is returned in a condition that is not considered resellable, and the issue is not due to a fault that was present when you received it, we reserve the right to decline a refund, exchange, or store credit.
1. Log in to your account or check your order confirmation email - it will look something like this: NZ123456
2. Pick which return option suits you best: store credit, or refund
3. Follow the steps in the online portal to submit your return and generate your shipping label
4. Place the items and your returns card in the parcel and affix the return shipping label
Please check to ensure the details entered are correct.
Your order number will begin with NZ followed by some randomised numbers.
Your email address needs to match the address used for your original order.
Once your return has been submitted, you will receive an email from Refundid. The returns label will be attached at the bottom of the email.
We recommend asking the team at you local post office to help print your returns label.
- Download a copy of the returns label generated by our returns portal to your phone, iPad or laptop.
- Show the downloaded label or email containing the label to the staff at the post office.
- They will scan the label, print it out and post it for you!
By getting the team at New Zealand Post to help print your label, you are ensuring it is easy for their staff to scan your parcel along its journey back to us.
Please lodge your first order for return via the returns portal. Once lodged, start the second return and select combine shipping labels. This will link both orders to the return label.
You have seven days from the date of lodgement to drop your parcel off at a local post office. If your return is cancelled, you can still use the label, but it will not be processed until it arrives back at our fulfilment centre. Please allow for additional days for our team to process and unpack your order.
While our Online Returns Portal strictly enforces the 30 day returns period, we are a little more understanding. Reach out to our team via phone, email, live chat or DM with your order number and reason for return extension. We can't make promises, but we're pretty well known for our fabulous service.
If you have sent your return back to us using a different label to the one we issued, you will still receive your refund or online credit. It will take an additional 3 - 5 days as the process will no longer be automated in our system. Don't stress, but do try to use the label we supply.
There is a flat-rate $12.95 return fee for all items lodged in the order when you opt for a standard refund.
STILL NEED HELP?
Contact our friendly Customer Service team who can assist with any of your queries.
09 884 6582
help@bluebungalow.nz
Or hit the LIVE CHAT button in the bottom left of the website.
